Your partner for a successful AI transformation

Through targeted automation, individual consulting and specific training across all business units.

Use cases

What we built and what it delivered.

AI that fits the way your company works. Not a kit bolted onto the business from the outside.

Social media and website

Topic research, posts and ad copy run through a pipeline. Experts approve, the system publishes.

  • Topic research based on your focus areas
  • Posts and ad copy per channel
  • Approval by subject-matter experts
  • Scheduled publishing
More on content →
Built for MENZEL Elektromotoren
70 %
faster content production

With 100 % brand consistency, because every post goes through an approval.

Customer service

An AI agent answers enquiries around the clock, in your tone of voice. Anything it is not sure about, it hands over to a person.

  • Answers from your knowledge base
  • Order status and standard questions handled automatically
  • Escalation to the team when uncertain
  • Analysis of what customers really ask
More on customer service →
Built for TeraSkool
80 %
of enquiries answered automatically

Available around the clock, without an extra shift in support.

Document processing

Freight papers, invoices and contracts are read, classified and assigned to the right workflow. Unclear cases are flagged and checked by a person before they enter the system.

  • OCR and classification of incoming documents
  • Matching of line items across document types
  • Handover to ERP, HR system or inventory register
  • Observation mode before going live
More on documents →
Built for MENZEL Elektromotoren
95 %
fewer manual interventions

Freight documents are digitised and assigned to storage locations, with no retyping.

Recruiting and HR

From first contact to onboarding: screening, scheduling, document checks and contract paperwork run through the systems you already have.

  • Pre-qualification and outreach to candidates
  • Interview scheduling without back-and-forth
  • Identity and document verification within the process
  • Onboarding paperwork automatically into the HR system
More on recruiting →
Built for Delivery Hero
½
time-to-hire, 70 % less admin work

Hundreds of thousands of applicants a month, in more than 60 countries.

ERP and supply chains

Orders, logistics status and invoices flow through the ERP without media breaks. Whoever is waiting can see why.

  • Order processing from email, shop and portal
  • Status tracking along the supply chain
  • Invoicing and dunning run automatically
  • Invoice routing to the right accounting team
More on ERP →
Built for VIVA Handels GmbH
40 %
shorter time to payment

Because invoices go out as soon as the goods leave the warehouse.

Knowledge base

An internal assistant answers questions from manuals, wiki and ticket history. The team asks in chat instead of searching or interrupting colleagues.

  • Connected to Confluence, SharePoint, Drive
  • Answers with source
  • Always current, because it is wired to the sources
  • Escalation to the responsible person
More on knowledge base →
Built for Digistore24
25 %
productivity gain in the team

Answers in seconds instead of searching Confluence, Drive and inboxes.

Quote generation

Enquiry comes in via WhatsApp or email, finished quote goes out. The system asks the follow-up questions before a person looks at it.

  • Enquiries from WhatsApp, email and form
  • Follow-up questions clarified automatically
  • Pricing logic from your rules
  • Quote as PDF, follow-up scheduled
More on quotes →
Built for Studenten-Power Berlin
More orders
from the same number of enquiries

Because the quote goes out in half the time and 90 % fewer questions stay open.

New customer acquisition

Find companies, identify decision-makers, verify emails. Three sources, one form, cost per run visible.

  • Google Maps, company directory and LinkedIn
  • Contacts with title and profile
  • Verified email addresses
  • API cost logged per run
More on new customer acquisition →
Built for north-west.at
3 → 1
sources in one form

Up to three contacts per company, sorted by reliability of the address.

50+
completed projects
11
years of process automation
7
industries, from skilled trades to corporates
13
documented use cases

Most companies have no AI strategy.

They have scattered tools, isolated experiments and a few people who are supposed to figure it out on their own.

  • Leadership does not agree on where AI belongs
  • Every department uses the tools differently
  • Licences bought without a shared architecture
  • The knowledge sits in inboxes and heads
  • Pilots never become infrastructure
  • Projects with no roadmap behind them

Leadership has no shared view of where AI should make a difference in the company. Teams use the tools by gut feeling, licences are bought without anyone thinking through the architecture behind them, and the knowledge that matters stays scattered across systems, inboxes and heads.

Pilots impress in the demo and die quietly. None of it becomes part of how the company actually works. The individual projects that do make it into operations were built without a roadmap connecting them.

The problem is not access to AI. It is the question of what should be built, how it fits together and how the organisation around it needs to change.

Your partner for the AI transformation.

Consulting and implementation from a single source. We accompany companies from the first decision to systems that run in day-to-day operations.

Strategic advisor to leadership

In the room when the direction is set. We translate AI into decisions the company can act on.

Sparring partner for the departments

Alongside the people who actually run the processes. We map how work happens today.

Implementation team for your own systems

Productive AI in your system landscape. Specified, tested, and in the end it belongs to you.

Training for internal champions

We train your experts so the capability grows in-house, even once we are no longer there.

Companion when everything changes

We stay on it while models, organisation and priorities shift beneath you.

Ready for the next step?

Align the whole company first, or start right away with the system you need. We meet you where you are.

Proof, not promises.

A few projects where the way of working actually changed. Every number here is one we measured and can stand behind.

Potential calculator

What does your routine work cost?

Team size

12

Manual hours per person and week

10

Average hourly cost rate (€)

40
249.600 €
Annual cost of routine tasks
Time lost: 6.240 hrs/year
Up to 80 % of this time can be won back.
That equals 16.640 €/month.
Get your personal plan

Working together

Two ways to start with us.

Whether you need direction first or already have a specific system in mind: we start where you are.

AI workshop

For leadership teams that need a shared direction, clear rules and a plan before anything is developed.

  • Half a day with leadership and department heads
  • AI roadmap, governance kit, tool selection
  • Rollout plan department by department
  • Optional: build sessions per department
Fixed price Details on the workshop page
Go to the workshop →

Custom project

For teams that know what they need: a system, an agent, an integration or an internal platform.

  • Analysis, concept, implementation, operation
  • Integrated into your existing systems
  • Approvals and monitoring included
  • Code, data and documentation belong to you
Quote after a free initial call
Discuss a project

FAQ

Frequently asked questions

RPA replays rule-based clicks. AI automation handles decision-based work as well: it reads unstructured input (emails, contracts, reviews), applies your rules, and escalates what it cannot resolve. Where the process is stable and structured, we still use plain automation. It is cheaper and easier to audit.
Mid-sized companies and organisations with many locations, typically 20 to 500 employees, where HR, finance, sales or service run on manual routine. Not for production lines or technical equipment.
No. We connect to what you already run, ERP, CRM, Personio, DATEV, Outlook or your shop, and automate across those systems. Agents work with the same permissions as your team.
GDPR-compliant by design: data processing agreements, EU-hosted infrastructure where possible, every step logged, no personal data in prompts. Anything that goes public passes a human approval step.
Simple processes are typically live within 4 to 6 weeks: first in observation mode, then with approval loops, then fully switched on. The workshop takes half a day and delivers a roadmap within a week.
It does not decide alone. Unclear cases are flagged and handed to a person, and anything with outside effect passes an approval step. At Kitarino the review agent publishes no reply without a click from marketing, and contract extraction into Personio runs for weeks in observation mode before a single field goes live.
Yes, when processes and data depend on it. At Kitarino we manage the replacement of the daycare software across 42 locations: test environment, field mapping from three systems, a dedicated migration job, DATEV connection, weekly check-in with the vendor. We are not the software provider; we are the party that holds the change together for you.
Mostly n8n for workflows, Make where it fits. Plus the systems you already run: Personio, DATEV, HubSpot, ClickUp, Outlook, Shopify, Google Business Profile, your ERP or industry software. We pick AI models by task and data protection, not by vendor. At north-west.at the entire lead research runs in an n8n instance the client operates himself.
A free 30-minute call. If leadership alignment is missing, we recommend the workshop first. If you already know what to build, we scope a project and send an offer.