RPA replays rule-based clicks. AI automation handles decision-based work as well: it reads unstructured input (emails, contracts, reviews), applies your rules, and escalates what it cannot resolve. Where the process is stable and structured, we still use plain automation. It is cheaper and easier to audit.
Mid-sized companies and organisations with many locations, typically 20 to 500 employees, where HR, finance, sales or service run on manual routine. Not for production lines or technical equipment.
No. We connect to what you already run, ERP, CRM, Personio, DATEV, Outlook or your shop, and automate across those systems. Agents work with the same permissions as your team.
GDPR-compliant by design: data processing agreements, EU-hosted infrastructure where possible, every step logged, no personal data in prompts. Anything that goes public passes a human approval step.
Simple processes are typically live within 4 to 6 weeks: first in observation mode, then with approval loops, then fully switched on. The workshop takes half a day and delivers a roadmap within a week.
It does not decide alone. Unclear cases are flagged and handed to a person, and anything with outside effect passes an approval step. At Kitarino the review agent publishes no reply without a click from marketing, and contract extraction into Personio runs for weeks in observation mode before a single field goes live.
Yes, when processes and data depend on it. At Kitarino we manage the replacement of the daycare software across 42 locations: test environment, field mapping from three systems, a dedicated migration job, DATEV connection, weekly check-in with the vendor. We are not the software provider; we are the party that holds the change together for you.
Mostly n8n for workflows, Make where it fits. Plus the systems you already run: Personio, DATEV, HubSpot, ClickUp, Outlook, Shopify, Google Business Profile, your ERP or industry software. We pick AI models by task and data protection, not by vendor. At north-west.at the entire lead research runs in an n8n instance the client operates himself.
A free 30-minute call. If leadership alignment is missing, we recommend the workshop first. If you already know what to build, we scope a project and send an offer.